Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

Usually 5-10 Business days although shipping time varies by location and order size. We ship all small orders for in-stock product by Express. Large orders are shipped by air freight and advised on a by order basis.

What is your return and exchange policy?

If you did not receive the product within the guaranteed time you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

How do I change my shipping address?

Contact us as soon as possible via the contact form on the right. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.

How do I track the status of my order?

You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

How do I receive customer support?

Write us a message via our contact form, email or call us. We are always happy to hear from you and assist you.

What do I do if I entered an incorrect shipping address?

Contact us as soon as possible via the contact form on the right. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.

Do you ship to my country?

Yes, we do ship to your country. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.

Will my items come in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Still need help?

Get in touch with us

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